Legal
Privacy policy
This policy explains how we process personal data submitted through the reservation and event enquiry forms on the website.
Data controller
SENTINEL CODE SL, tax ID B22707707, with registered address at Calle Aligustre, 14, 03699 Alicante, Spain. For data protection matters you may write to contacto@sylvarum.club.
Purpose
To manage reservation requests, event enquiries and any follow-up communications directly related to those requests.
Data processed
We process the data you submit through the website forms, such as name, date, time, number of guests, event type, location and contact details.
Legal basis
The legal basis is the consent given when submitting the form and, where applicable, the application of pre-contractual measures requested by the data subject.
Retention
Data will be kept for as long as necessary to handle the request and the related follow-up. It may then remain blocked for the periods required by applicable legal obligations.
Recipients
Data will not be disclosed to third parties unless required by law. It may be accessed by service providers necessary for the operation of the website and related communications, such as Cloudflare and Amazon SES, acting on behalf of the controller. Where any of these services involve international transfers, they will be carried out subject to the appropriate safeguards required by applicable law.
Your rights
You may request access, rectification, erasure, objection, restriction of processing and portability of your data by writing to contacto@sylvarum.club. You may also withdraw your consent at any time and lodge a complaint with the Spanish Data Protection Agency if you believe the processing does not comply with the law.
Additional information
No profiling or automated decision-making is carried out with the data submitted through these forms.